Legal

Harbour ("we", "us", "our") is a Canadian business and we respect your privacy. This Privacy Policy explains what personal information we collect when you visit harbourmade.ca or use our subscription website service, how we use and protect it, and the choices available to you under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

Information we collect

We collect personal information you provide to us directly when you contact us, sign up for a Harbour subscription, or use the client dashboard. This may include your name, email address, business name, billing information, website credentials you choose to share, and the contents of any requests, messages, or files you send to us. We also automatically collect limited technical information when you visit harbourmade.ca, such as browser type, device type, approximate location based on IP address, referring page, and pages viewed.

How we use information

We use personal information to deliver and improve the Harbour service, communicate with you about your account and your requests, send invoices, provide customer support, monitor and protect the security of the service, comply with our legal and tax obligations, and analyze how the site and service are used.

Consent

We collect, use, and disclose personal information based on your consent, which you provide when you sign up for the service or contact us. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations and reasonable notice. Withdrawing consent may mean we can no longer provide the service to you.

How we share information

We do not sell your personal information. We share information only with third-party service providers that help us operate Harbour, including hosting, payment processing, email delivery, and analytics providers, under contracts that require them to protect your information and use it only for the purposes we authorize. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Harbour, our clients, or others.

Data location and transfers

Some of our service providers are located outside of Canada, including in the United States and other jurisdictions. When personal information is transferred outside of Canada, it may be subject to the laws of those jurisdictions and accessible to their courts, law enforcement, and regulatory authorities. We use reputable providers and contractual protections to safeguard personal information during transfer and storage.

Data retention

We retain personal information for as long as your account is active and as required to provide the service, meet our legal, accounting, and reporting obligations, and resolve disputes. When you cancel your subscription, you may request that we delete personal information that is not subject to a legal retention requirement.

Security

We use reasonable physical, organizational, and technical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Cookies and analytics

Harbour uses a small number of essential cookies and privacy-respecting analytics to understand how visitors use our site and improve the experience. Most browsers let you block or delete cookies in their settings.

Your rights

You have the right to access the personal information we hold about you, ask us to correct inaccuracies, withdraw your consent, and request that we delete information that is not required for legal purposes. You may also file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, your provincial privacy regulator.

Children

Harbour is intended for businesses. We do not knowingly collect personal information from individuals below the age of majority in their province or territory.

Changes

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify account holders by email.

Contact

Questions, requests, and complaints about this Privacy Policy or our handling of personal information can be sent to our Privacy Officer through our contact form.

These Terms of Use ("Terms") govern your access to and use of the Harbour website at harbourmade.ca and the Harbour subscription website service (the "Service") provided by Harbour, a Canadian business. By using the Service, you agree to these Terms.

The Service

Harbour provides a subscription website improvement service. Subject to your subscription plan and these Terms, Harbour will review, design, build, and ship approved improvements to your website on a weekly cadence and provide a client dashboard for requests, approvals, and reports. Fair-use limits may apply for unusually heavy workloads or multiple active websites.

Subscriptions and billing

Subscriptions are billed monthly in advance. Fees are quoted in Canadian dollars unless otherwise noted and are non-refundable except where required by law. You authorize us to charge the payment method on file at the start of each billing cycle. You may cancel at any time; cancellation takes effect at the end of your current billing period and you keep all work shipped to date.

Taxes

Fees do not include applicable taxes, including the Goods and Services Tax (GST), Harmonized Sales Tax (HST), or provincial sales taxes, which will be added to your invoice as required by Canadian law.

Your responsibilities

You agree to provide accurate information, respond to approval requests in a timely manner, and grant Harbour the access required to do the work, for example content management system, hosting, or analytics accounts. You are responsible for maintaining the confidentiality of any credentials you share with us and for the activity that occurs through your account.

Ownership

You own your website, content, copy, assets, and the deliverables produced through the Service after payment for them has been received. Harbour retains ownership of its underlying tools, templates, processes, and know-how. You grant Harbour a limited licence to use your materials only as required to deliver the Service.

Acceptable use

You agree not to use the Service for any unlawful purpose, to infringe the rights of others, to distribute malware, or to interfere with the operation of the Service. Harbour may suspend or terminate accounts that violate these Terms.

Disclaimer

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Harbour disclaims all warranties, express and implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Harbour does not warrant uninterrupted or error-free operation of the Service.

Limitation of liability

To the maximum extent permitted by law, Harbour will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or related to the Service. Harbour's total aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the fees you paid to Harbour for the Service in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable Canadian consumer protection law.

Termination

Either party may end the subscription at any time. Upon termination, your access to the dashboard will end at the close of your current billing period and your account data will be retained or deleted in accordance with our Privacy Policy.

Privacy

Your use of the Service is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information.

Changes

We may update these Terms from time to time. Material changes will be communicated by email or via the dashboard before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the applicable laws of Canada, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the courts of Canada.

Contact

Questions about these Terms can be sent through our contact form.

The terms that matter, stated plainly. If one changes, this page changes first.

Your work is yours

Your website, content, images and files belong to you from day one. Accounts such as your domain, Shopify, Klaviyo, ad platforms and Google Analytics stay in your name.

Your data is always yours

Anything your custom software holds is yours. You can ask for an export at any time.

The code becomes yours

After a fixed-price first step, custom software is built with nothing more to pay for the build. After 12 paid months the code is yours. Before then, you can buy it out.

Leaving is simple

Plans are month to month. When you leave, we hand over your site, content and files. For custom software we hand over your data, and the code once it is yours, or we keep hosting it for a flat fee.

Hosting and backups

We host what we build and back it up.

Support

Call, text, email, Slack or a ticket. A person replies. On Care, it is ticket and email.

A person reviews every change

AI drafts our work. Nothing reaches your website, your customers or your data without a person on our team reviewing it first.

Privacy

We only access the accounts and data needed to do the work.